Transparency
Corporate clients should never have to guess what they are buying. This page tells you exactly what The Reserve does, what The Reserve does not do, and how emergency care is handled the moment it exceeds our scope.
Last updated August 30, 2026
Every clinician staffed by The Reserve is a Texas-licensed paramedic in current active practice with a busy emergency department or high-volume 911 system. Roster clinicians pass a criminal background check, provide current continuing education documentation, and hold current AHA ACLS and PALS certifications.
Clinicians practice under the licensure, protocols, and continuing education standards of their primary EMS employer and the Texas DSHS. Where an advanced clinical scope is added for a specific contract, that scope is authorized in writing by the identified medical director and will be listed on the service agreement for that event.
Our clinician performs a paramedic-level assessment on the patient at the location of the incident, inside the venue.
Care is delivered within the paramedic scope of practice under Texas Administrative Code Title 25 Chapter 157 and current AHA guidelines.
If the patient's condition exceeds paramedic scope, requires hospital care, or the patient requests transport, our clinician immediately activates 911.
Our clinician remains with the patient, continues care, provides a verbal and written handoff to the responding ambulance crew, and coordinates with the designated event contact.
A patient care record is completed and retained in accordance with Texas law.
The Reserve Medical Group is an assumed name (DBA) of Frenette Consulting Co LLC, a Texas limited liability company, filed with the Texas Secretary of State under Form 503.
Individual clinicians are licensed at the paramedic level by the Texas Department of State Health Services. Licensure verification is available on request for any clinician assigned to your event.
The Reserve maintains general liability and professional liability insurance appropriate to the paramedic scope of practice described on this page. A certificate of insurance, with the client named as certificate holder, is provided on request as part of the service agreement.
The Reserve is not a licensed EMS provider under Texas Health and Safety Code Chapter 773 and is not a licensed pharmacy or drug distributor. Any expansion of our scope that would require a Freestanding Emergency Medical Care Facility license, DEA registration, or a medical director agreement is executed and disclosed before that expanded scope is offered to clients.
Coverage begins with a written service agreement, signed by both parties, before the first hour of coverage. The agreement identifies the venue, the coverage window, the number of clinicians, the scope of medications and equipment for that specific event, the fee, and the cancellation terms. Nothing on this website is an offer of service. The signed agreement, and the certificate of insurance issued for that event, together are the operative document set.
Send questions about scope, licensure, insurance, or the service agreement to operations@thereservemedicalgroup.com. General counsel review of the service agreement is welcomed and expected on the corporate side. A redline is fine.